Privacy Policy

1. Introduction

Korvenix Sdn. Bhd. ("Korvenix", "we", "us") is committed to handling personal data responsibly. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it. It applies to all information collected through our website and during the course of our consulting engagements.

Korvenix processes personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data only when it is necessary for a legitimate purpose. The types of data we may collect include:

• Contact information: Name, email address, and telephone number, provided when you submit our contact form or reach out directly.
• Engagement information: Information shared during consulting engagements, including business context, organisational details, and materials you provide.
• Usage data: Basic information about how visitors interact with our website, collected through cookies and analytics tools (subject to your cookie preferences).
• Correspondence: Records of email and written communication relating to engagements or enquiries.

Legal basis: We process contact and enquiry data on the basis of your consent (when you submit a form) or legitimate interest (when responding to direct communication). Engagement data is processed under contract.

Retention: Contact enquiry data is retained for 12 months. Engagement-related data is retained for 5 years after the close of the engagement, unless a different retention period is agreed in writing.

3. How We Use Your Data

• To respond to enquiries and schedule initial conversations.
• To conduct and administer consulting engagements.
• To send engagement-related communications and follow-up materials.
• To improve our website through anonymised analytics.
• To comply with applicable legal obligations under Malaysian law.

We do not use personal data for marketing purposes without explicit consent, and we do not sell personal data to any third party.

4. Data Sharing

We do not share personal data with third parties except in the following limited circumstances:

• Service providers: We use a small number of trusted service providers for website hosting and email delivery. These providers are bound by confidentiality obligations and process data only on our instruction.
• Legal requirements: Where disclosure is required by Malaysian law or a lawful order from a competent authority.
• Professional advisors: Where necessary for legal or accounting purposes, subject to professional confidentiality obligations.

5. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include:

• Encrypted communications and secure storage for sensitive materials.
• Access to personal data restricted to personnel with a legitimate need.
• Regular review of data handling practices.
• Prompt notification to affected individuals in the event of a significant data breach, as required under Malaysian PDPA.

6. Cookies

Our website uses cookies to understand visitor behaviour and improve the site. You can manage your cookie preferences at any time. For full details, please see our Cookie Policy.

7. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Withdrawal of consent: Withdraw consent to processing where consent is the legal basis. This does not affect the lawfulness of processing prior to withdrawal.
• Erasure: Request deletion of personal data where retention is no longer necessary.
• Objection: Object to processing carried out on the basis of legitimate interest.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you are unsatisfied with our response, you may contact the Department of Personal Data Protection Malaysia.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.

9. Children's Privacy

Our services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will notify you by email if we hold your contact details. The date at the top of this page reflects the most recent revision.

11. Contact

For privacy-related enquiries:

• [email protected]
• Level 23, Menara Etiqa Twins, Jalan Pinang, 50450 Kuala Lumpur, Malaysia